Frequently Asked Questions

Most orders are shipped within 1-2 business days and delivery time depends on the shipping option selected at checkout. Please view our Shipping Policy page for more information.

Our return policy for orders from our store is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. For more information, visit our Return Policy page. To initiate a return, please Contact Us.

You can download rule sheets and find instructional videos for each game here: How to Play.

We provide shipping options to most international locations. Enter your address at checkout to view shipping options.

We offer a limited warranty on our products for one year from date of purchase. If you are having issues with your product and it is still under warranty, please Contact Us and we will happily help.

Visit our Store Locator page to find Big Discoveries products near you.

If you are interested in becoming a retailer of Big Discoveries, please apply for a wholesale account through our parent company, Sun Company. You can apply here.