Big discoveries FAQs
When will I receive my order?
Most orders are shipped within 1-2 business days and delivery time depends on the shipping option selected at checkout. Please view our Shipping Policy page for more information.
What is your return policy?
Our return policy for orders from our store is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. For more information, visit our Return Policy page. To initiate a return, please Contact Us.
Can you ship internationally?
We provide shipping options to most international locations. Enter your address at checkout to view shipping options.
What is your product warranty?
We offer a limited warranty on our products for one year from date of purchase. To register your product for warranty coverage, visit our Warranty Registration page. If you are having issues with your product and it is still under warranty, please Contact Us and we will happily help.
Where can I buy Big Discoveries products in stores?
Visit our Store Locator page to find Big Discoveries products near you.
How can I open a wholesale account with Big Discoveries?
If you are interested in becoming a retailer of Big Discoveries, please apply for a wholesale account through our parent company, Sun Company. You can apply here.